Your privacy matters to us. This page tells you in plain words what information we collect when you enquire about solar, how we use it, who we share it with, and the choices you have.
Who we are
This Privacy Policy explains how Gangotri Solar Energy (“Gangotri Solar”, “we”, “us”, “our”) collects, uses, shares and protects your personal information when you visit www.gangotrisolarenergy.in, use our solar calculator, chat assistant or enquiry forms, or contact us by phone, WhatsApp or email.
We are a solar EPC, O&M and AMC company established in 2015, with our Head Office in Shahjahanpur and Branch Office in Mathura, Uttar Pradesh. By using this website you agree to the practices described here. If you do not agree, please do not submit your details on the site.
Information we collect
1. Details you give us. When you submit a form (Get Free Quote, Book a FREE Solar Consultation, Book a Service, Contact Us, calculator enquiry, chat assistant or career enquiry), we collect:
- Name and 10-digit mobile number (required)
- Email address, city and state (where you enter them)
- Property type, approximate monthly electricity bill or bill range, and your requirement (new installation, service, cleaning, AMC, etc.)
- Any notes or message you type
2. Details created when you use the site. Inputs you enter in the savings calculator (such as monthly bill and roof area) are used to show you an estimate. Our servers may keep standard technical logs such as IP address, browser type and the pages requested, for security and troubleshooting.
3. Messages you send us outside the site. If you call, WhatsApp or email us, we keep the details you share (name, number, address of the site, photos of your roof or electricity bill if you send them) to prepare your survey, quotation or service visit.
How we use your information
- To call, WhatsApp or email you about your enquiry, site survey, quotation, installation, subsidy and net-metering support, or service request
- To give you solar savings estimates and recommend a suitable system size
- To schedule and carry out installation, cleaning, maintenance, AMC and repair visits
- To manage enquiries internally (each enquiry gets a reference number such as GSE-2026-00001) and to follow up on status
- To improve our website, services and customer support
- To prevent spam, misuse and fraud, and to meet legal and tax obligations
We do not use your details to send you unrelated advertising, and we do not sell your personal information to anyone.
Consent
We process your personal information based on the consent you give when you submit a form or contact us, and where needed to deliver the service you asked for or to comply with the law. By submitting a form you agree to be contacted by Gangotri Solar Energy on call, SMS, WhatsApp or email about your enquiry. You can withdraw this consent at any time (see Your rights).
Who we share it with
Your information is handled by our own team. We share it only when necessary and only to the extent needed:
- Installation and service partners such as our site teams, electricians and logistics partners, who need your name, number and site address to visit you
- Government and utility processes such as PM Surya Ghar subsidy registration, DISCOM net-metering applications and bank or finance partners, but only when you ask us to help with these and with your knowledge
- Technology providers that host or support this website (for example hosting and database services), under confidentiality obligations
- Authorities when required by law, court order or to protect our rights and safety
Cookies and local storage
This website does not use advertising or third-party tracking cookies. It uses your browser’s local storage and session storage only for simple features, such as remembering your light/dark theme and language choice, remembering that a pop-up (like Book a Service) was already shown, and keeping your chat assistant conversation during your visit. You can clear these anytime from your browser settings.
The site loads fonts from Google Fonts, which may receive your IP address when the page loads. Links to WhatsApp, Google Maps and other external sites are governed by their own privacy policies.
How long we keep it
We keep enquiry and customer records for as long as needed to respond to you, deliver and support the work (including warranty and AMC periods), and meet accounting and legal requirements. After that, we delete or anonymise the information. If you ask us to delete your data, we will do so unless we must keep it by law.
How we protect it
We use reasonable technical and organisational measures: form inputs are validated and handled by server-side code with parameterised database queries, the admin area is password protected with hashed passwords and lock-out after repeated failed logins, and access to enquiry records is limited to authorised staff. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security, but we work to protect your information and will act promptly if we find a problem.
Your rights and choices
Subject to applicable law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, you may:
- Ask what personal information we hold about you and get a copy
- Ask us to correct or update inaccurate details
- Ask us to delete your information
- Withdraw your consent, or ask us to stop calling or messaging you
- Raise a complaint about how we handled your information
To use any of these rights, call or WhatsApp us on +91 91510 78493 or email [email protected] with your name and registered mobile number. We will reply within a reasonable time, usually within 15 working days.
Children
Our services are meant for adults who own or manage a property. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us details, please contact us and we will delete them.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services or the law. The “Last updated” date at the top shows when it was last revised. Please check this page occasionally. Continued use of the website after an update means you accept the revised policy.
Contact us
For any question, request or complaint about this Privacy Policy or your personal information, please reach out:
Mon–Sat, 9:00 am – 7:00 pm
Also read: Terms & Conditions